Privacy Policy

This policy explains how Drone Surveyors collects, uses and protects your personal information.

Who we are

Drone Surveyors is a trading name of JNO Drone Surveys Ltd, a company registered in England and Wales. Company number: 17368073. Registered office: 66 Paul Street, London, EC2A 4NA.

Email: hello@dronesurveyors.co.uk

Phone: 07846 855 442

What we collect

• Enquiry details. Your name, phone number, email address, postcode, property type and anything you tell us in your message. We receive these through our website, by email, by phone and through forms on Facebook and Instagram.

• Survey details. The address of the property, access arrangements and the photos, video and notes we take during a survey.

• Payment records. Invoices and a record of payments. We do not store card details.

• Website data. Our website host collects basic technical data such as your IP address, browser type and the pages you visit. Cookies are used to keep the site working and to measure visits.

How we use it

• To reply to your enquiry and book your survey

• To carry out the survey and send you your report

• To send invoices and keep business records

• To improve our website and our advertising

• To send you offers, but only if you have asked for them

Our legal reasons

• Contract. We need your details to quote for and deliver the service you asked for.

• Legitimate interests. We use information to run and improve the business in ways you would expect.

• Legal obligation. We keep financial records because the law requires it.

• Consent. We only send marketing messages if you have agreed. You can withdraw consent at any time.

Drone photos and video

We fly under Civil Aviation Authority rules and point the camera at the property we have been asked to survey. Neighbouring homes, people or vehicles can sometimes appear in the background. We keep this to a minimum and we do not use footage to identify anyone.

Survey images are shared only with the client who booked the survey. We do not publish images of your property in our marketing without your permission. Before we publish any footage we blur or remove faces and number plates.

If you think you appear in our footage and want it removed, contact us and we will deal with it.

Who we share it with

We do not sell your information. We share it only with the companies that help us run the business:

• Squarespace, which hosts our website and forms

• Meta, which runs the Facebook and Instagram forms and adverts

• Our email, file storage and accounting providers

• Professional advisers, insurers or authorities where the law requires it

Some of these companies store data outside the UK. Where they do, they use safeguards approved under UK data protection law.

How long we keep it

• Enquiries that do not become bookings: 3 months

• Survey reports, photos and video: 6 years after the survey

• Invoices and payment records: 6 years, as tax law requires

Your rights

You can ask us to:

• give you a copy of the information we hold about you

• correct anything that is wrong

• delete your information

• stop or limit how we use it

• send your information to you or to another company

You can also object to marketing at any time. To use any of these rights, email hello@dronesurveyors.co.uk. We will reply within one month.

Complaints

If you are unhappy with how we have handled your information, please contact us first. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Last updated: 14 November 2026